EXPENSES AND SHIPPING METHODS AND DELIVERY TIME.
The shipping costs are established in the following parameters:
- - Spain: Free shipping to the peninsula, rest of Spain to be arranged.
- - European Union: € 40.
- - Other Countries: To arrange a price.
The only way to send is at home. The order will be sent to the address you indicated at the time you made your purchase. The provider does not guarantee delivery in the postal boxes.
THE DELIVERY TIME:
The time between the execution of the order and the delivery date by the transport company at the address indicated in the order, deppend on:
- - Products in stock: National shipments will be made in about 48 hours, and international shipments, between 7 and 10 days.
- - Products without stock: National shipments between 25-30 days and international shipments between 30 - 35 days.
The method of payment chosen by you can affect the delivery times as it influences the verification time.
In case you did not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate term is fourteen (14) business days). During this period, no return or reimbursement of the order can be made.
We advise you that upon receipt of your package verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly upon receipt. When you open your package, if you find that the items delivered are not in accordance with your order or are damaged, please contact our Customer Service.
RETURNS OF DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS OR EXERCISING THE RIGHT OF WITHDRAWAL.
Once you have received your order, you can desist from your purchase, as long as the product has not been used or has been damaged or other defects that the company considers it has not been because of it.
We remind you that by making use of your right of withdrawal, the refund of the money paid for the product (s) purchased will be made / the amount of the purchase will be included and, if they existed, the delivery costs in the least expensive mode of delivery. ordinary delivery. Also, if you opt for the option of collecting the product at your home, the cost of the collection itself will be borne by the customer.
In addition, you must ensure that:
- a) It has not been used incorrectly or negligently, has not been manipulated in an inappropriate or reckless manner and has not been subjected to abnormal or harmful conditions.
- b) Has not been involved in any accident or has been damaged when trying to repair or modify it.
- c) It has not been used contrary to what was established by the manufacturer in the instructions of the Product.
- d) It has not deteriorated due to natural wear after its reception.
In the event that the product does not meet any of the aforementioned requirements, we can decide, at our discretion, not to repair or replace the product or refund the amount paid and / or we can ask you to reimburse the entire transport and revision costs, arising according to the current standard rates. To carry out this refund, we can charge the mentioned costs in the account of your credit or debit card or use the payment information provided when placing the Order.
In case of defective product, the Provider will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.
In the event that the product or its packaging have suffered any damage or is not in the original conditions of shipment, the value of the item will suffer a depreciation of it.
This provision does not affect the rights recognized to the consumer by current legislation.
In the cases in which you consider that at the time of delivery the product does not conform to the provisions of the Contract is a damaged product during its delivery, or is incorrect you should contact us immediately through our form of contact, providing the data of the product as well as the damage suffered, or by calling the telephone number 679182868 in our customer service hours outlined in the heading 26 Customer service.
Once the return request has been examined, and the appropriate verifications have been made, upon confirmation via e-mail, we will proceed to the collection of the product, at the place where it was delivered.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if it is appropriate to return or replace it (if applicable). The return or replacement of the article will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the item proceeds.
The amounts paid for those products that are returned because of a proven defect or defect, will be reimbursed in full, including delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.
The rights recognized by current legislation are safe.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to the delivery of:
- - Used products, with damages or other defects that the company considers that it has not been because of this.
CUSTOMER SERVICE: HELP, SUGGESTIONS AND CLAIMS.
At any time, you can contact our Customer Service by calling 959553546/667244636/679182868 in the hours of 9.00 - 13.30 and from 15.30 - 18.30 from Monday to Friday.
ALL RETURNS ARE FREE
For Standard products (not custom):
- Products that have suffered any damage or use by the customer can not be returned.
- The products can be returned (without damage or use) free of charge.
- The deadline to return any product is 30 calendar days.
For customized products:
- Personalized products are those that are made at the request of the client, whether customized or by color, skin, sole, or other modifications, and that are manufactured exclusively for a specific client.
- These personalized products have no return.
- Exception: yes those products in which there could have been some manufacturing error on the part of the company can be returned, and it will be done free of charge for the client.
- The return period in any case mentioned is 30 calendar days.